Key Responsibilities:

Core duties:

• Manage and supervise the activities of the Flight Coordinators, Operations Coordinator and Ramp team.
• Coordinate services for catering, fueling, and any other services to be organized as per instructions and customer needs.
• Review aircraft handling checklist to ensure fueling, catering, flight plans and route for each flight have been updated and completed.
• Stay updated on roster changes.
• Ensure that the airside vehicles are clean and ready for the arrival/departure of crew and passengers.
• Ensure all baggage handling and ground handling services have been complete as per Jetex standards and customer needs.
• Communicate with internal stakeholders such as Guest Experience, Crew Handling and Concierge to ensure completion of all requests.
• Coordinate with relevant airport authorities to ensure flight plans, landing permits and routes have been approved. Communicate all relevant information to the flight crew and customers.
• Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
• Safety-related duties:
• Ensure safety of clients, passengers, aircraft, Jetex personnel, equipment, communication devices and assets at all times.
• Follow safety regulations, company policies, and guidelines from Jetex/Abu Dhabi Airports.
• Internal management duties:
• Raise incidents, accidents, close calls or observations in line with the Incident Management procedure.
• Report to the FBO Operations Manager on daily activities.
• Perform other related duties as assigned by the Line Manager.

Compliance-related duties:

• Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.
• The employee is expected to exercise their duty of care, and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

REQUIRMENTS:

• QUALIFICATIONDiploma or Bachelor's degree in aviation or related field.
• EXPERIENCEMinimum 4 years of experience in aviation operations.
• SKILLSSETSFluent in English (written/verbal)
• Knowledge in aviation operations, flight operations and aviation regulations
• Sound knowledge of the safety requirements and procedures
• Awareness of aviation concepts and terminology
• PERSONAL SKILLSGood organizational skills and prioritization
• Leadership skills
• Excellent interpersonal skills
• Excellent communication skills
• Ability to work under pressure.
• Attention to detail